Shipping policy

Shipping Policy for The Navigators

At The Navigators, we are committed to delivering your items as swiftly and securely as possible. Here’s everything you need to know about our shipping policy:

1. Processing Time

  • Orders are processed within 1-3 business days from the time of purchase.
  • During peak periods, please allow additional processing time. You’ll be notified by email once your order has shipped.

2. Shipping Rates & Delivery Times

  • Domestic Shipping (Within Australia):
    • Standard Shipping: 3-7 business days.
    • Express Shipping: 1-3 business days.
  • International Shipping:
    • Standard International Shipping: 7-21 business days, depending on the destination.
    • Shipping rates vary by location and will be calculated at checkout.

Note: Delivery times are estimated and may vary due to factors beyond our control, including customs processing for international shipments.

3. Order Tracking

  • Once your order is shipped, you’ll receive an email with a tracking link to follow your package’s journey.
  • Please allow 24-48 hours for the tracking information to update.

4. Duties & Taxes (International Orders)

  • International customers are responsible for any customs and import duties that may apply to their order. These charges vary by country and are not covered in our shipping costs.

5. Lost, Damaged, or Delayed Packages

  • If your package is delayed, lost, or arrives damaged, please contact our support team within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue as swiftly as possible.

6. Incorrect Shipping Address

  • Please double-check your shipping details before completing your order. The Navigators is not responsible for packages delivered to incorrect or outdated addresses provided at checkout.

7. Returns & Exchanges

  • For details on how to return or exchange an item, please refer to our [Returns Policy](link to your Returns Policy page).

Thank you for choosing The Navigators. If you have any questions or require further assistance, please contact us at info@withthenavigators.com.